Hiya

Thanks for suggesting this, but I’m going to deny it and explain why we don’t refund lost items in *most* cases.

Most interactions with staff are about trust – We trust that you’re reporting the truth so we can fairly moderate. With items that are lost, it is extremely hard to do this and know that the players that are reporting a glitch/bug aren’t lying. Most rules are put in place not because we don’t trust you but because there’s always one person who takes advantage, and ruins it for everyone.

What I’m trying to say here is: ‘there is very little harm to refund items’ – This isn’t true. People are human, they’ll find a way to get items without much effort and it damages our faith in the server and the server’s faith in the staff team to moderate properly.

Now there are some cases in which lost items can be refunded – but these are very few and far between – The recent example of mystic’s balance being deleted is a good one to look at.

Again thank you for the suggestion and I hope this makes sense!

– atal