Recent Downtime & Updates

This topic has 12 replies, 3 voices, and was last updated 11 years, 3 months ago by SuperGL.

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September 23, 2013 at 4:51 pm #696
GodsDead
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The reason for the recent downtime is because my hosting provider decommissioned the server hardware that PirateCraft was hosted on, I had little time to react as they sent me the email at 21:50 Thursday night! Only 2 days later they took down the PirateCraft, Assured from the email it would take 60 Minutes maximum to transfer over data to the server server and here we are 2 days late with no live server, No new IP, I can’t login to any control panel/FTP , totally locked out.
I have been in a very long ticket conversation with support but their unprofessional answers & lack of support and communication is starting to worry me.

I am still waiting for a reply.
September 23, 2013 at 5:47 pm #697
Jon
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thats really not acceptable, i hope they let you off a months subscripition at the least!

good job GTA V is here otherwise id be screwed lol
September 23, 2013 at 6:12 pm #698
SuperGL
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can’t believe how ridiculous this comapny is being. Totally unprofessinal.
September 23, 2013 at 6:23 pm #699
GodsDead
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The worse thing is that when I finally regain control, I still have all the admin tasks to update plugins, website, SRV DNS settings for the subdomain, notify all users and re-advertise and update all existing places I have advertised with the new IP.

The mc.piratemc.com never seemed to work, apparently I set it up wrong (On guidance from namecheap) bloody ass hats, I predicted a shitstom like this would happen and tried to protect myself, even that fell through.
I think I fixed the mc.piratemc.com without having to use a port number on it, so when the IP does get delivered to me I can set that to the sub-domain and hope it runs.

So im just sitting here waiting for replies, I have messaged them on their minecraft forums thread to try and get their attention, so unprofessional.
I have had nothing but problems with them.

Maybe I should look at other hosts?
September 23, 2013 at 6:25 pm #700
GodsDead
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To add to it all, The idiots that decided to upgrade minecraft to 1.6.4 fixed nothing that needed fixing and added nothing at all, apart from having to wait for bukkit to play catch up again.

The 1.6.4 entire change log:
```
 1.6.4

    Includes 1.6.3 fixes.
        1.6.3 skipped, released as pre-release only.[2]

    Added server.properties option player-idle-timeout
        Kicks players from server when idle for that many minutes, defaults to disabled (0).

Fixed 1 bug: []

    MC-15547 – Structures (witch huts, nether fortresses etc.) don't get saved with the world file
        In order for current structures (Witch Huts, Nether Fortresses, etc.) to be saved to the world file, the player must load the appropriate chunks within the game manually. The game will not automatically scan worlds and update structure data globally. After this is completed, structures will be compatible in all snapshots starting at Snapshot 13w37b
    Fixed handshake exploit
```
Sigh. Whens 1.7 dropping?

Edit: Turns out the bug they fixed was the one that we got hacked with, people being able to force OP privileges.
Double sigh.
September 23, 2013 at 8:04 pm #703
Jon
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i think with the recent server issues a new host may be something to look inot at some point, how much longer will it be down?
September 23, 2013 at 8:26 pm #706
GodsDead
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Were now back up and running, I think my many postings had an impact.
mc.piratemc.com should work now and our new direct IP is 188.165.46.86:25565

We now use the default minecraft port so 188.165.46.86 should work too, hopefully.

I still get “cannot reach server” now and then in my server list.
Now to contact my web host to allow the new server through their firewall, that was a massive pain to setup.
September 23, 2013 at 8:43 pm #708
Jon
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i used to get cannot reach server all the time anyway lol

will give it a try now then i guess!
September 23, 2013 at 8:53 pm #709
Jon
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apparently the new ip is interfering with another guys server, his ip is sending people here
September 23, 2013 at 8:57 pm #710
Jon
Keymaster
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had 3 people in last 5 mins login, confused as to how they got on here , one being the said owner of another server,
September 23, 2013 at 9:22 pm #711
SuperGL
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haha typical, this just seems to get worse and worse. I think we defo need to look at other options, i know that may bump up the fees but would be more beneficial to have a more stable server.
September 24, 2013 at 11:09 am #712
GodsDead
Keymaster
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I am in contact with the admin, he just needs help setting up his subdomain like I have got here! Its very tricky to get right, as I know from cocking it up.

Does mc.piratemc.com resolve properly now? or does it still time out?
September 24, 2013 at 6:37 pm #728
SuperGL
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worked super first time! Full bars too.
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