Server Issue

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  • #1615
    GodsDead
    Keymaster
    • Topics: 794
    • Replies: 3344
    • Total: 4138
    • ★★★★★★★★

    At the moment piratecraft is currently whitelisted for maintenance.

    At 5:18am this morning (23/02/2014) the server crashed because our hosting HDD storge got completly filled up, we run on SSD for maximum performance, This is due to sharing a node with other servers, a few of these children running servers used third party backup solutions, didnt configure them properly and filled up the shared node/server.
    Now this is where it gets bad, It took me about 4 hours to diagnose and figure out what had happened, what was affected, get a hosting responce, get a responce from plugin developers, thankfully I have such amazing community to help me get through stresful situations like this.

    When the server rebooted, it booted without any configs for Griefprevetnion, Wordborder, GroupManager, Autorank and a few other vital plugins. These configs were overwritten by completly blank data, keeping the files but clearing out the content inside them.
    The reason for this was explained to me in a developer responce:

    If you run out of space, every plugin that writes data on shutdown will erase its own data, it is a terrible flaw. This is why I keep backups of essentials, and switched to SQL for GP. The data you need is absolutely lost in its current state.

    What this means is that it gets worse, GriefPrevetnion claim data for everybodies claims is lost, The Hosting company does not keep backups, I do not have backups of this specific data, which Im kicking myself for, since its not exactly practical to FTP into a server every day and manually take backups of everything.
    With no griefprevention protecting anything, this left the server exposed to any player that joined in the 2 hour period it took me to notice anything was strange with the server on a sunday morning.

    Now, We caught this just in time, The world isnt damaged, I have automatic worldbackups, Stats are not damaged, So I can get Autorank working again, Worldborder is a 1 command fix, But Claims are lost, Player data seems to not be wiped, but the claims themselfs are all gone.

    This strange and uniqie problem has left me and reaper in a very, very sticky situation, Our hosting provider didnt come back with anything helpful at all (Surprise, Surprise) and im furious at myself for not considering this could have been a problem.

    I don’t think this was caused by hackers, just poor execution of hosting providers (For the third time) and my ignorance for trusting a minecraft hosting company to keep backups.

    What will happen then?
    We have to re-claim the land, Thankfully we have such an amazing admin, Iamtherepaer89 has spent countless hours scouring the map for visable buildings and admin claiming them, but there is no way we will be able to even make a dent in the 380+ claims that were made on the server.

    I will move griefprevention data to a new database system which I can make automatic backups from to external hosting providers.

    But what I want now, from PirateCraft players are ideas on how we handle opening the server back up with hundreads of un-claimed buildings, its a pirates paradice for looting and griefing, and there will be a lot of drama which I am not looking forward to.

    You can see the current protected buildings that reaper has claimed on the live map.

    #1616
    Jon
    Keymaster
    • Topics: 12
    • Replies: 215
    • Total: 227
    • ★★★★

    everything i have claimed over the last couple of hours is currently innaccesible to any player, i know roughly whos claims are whos and once i have been contacted regarding your claim, i can transfer it over to you

    until then it remains an admin claim so its not looterd,

    if i have missed your claim im sorry but you hid it too well hah!

    #1617
    Crazy Pirate
    Member
    • Topics: 110
    • Replies: 1997
    • Total: 2107
    • ★★★★★★★

    Give players 2000ish blocks, and let them roam free to do whatever they want. You could work out how much averagely each player had, via their playing hours, and add 1000ish on to compensate blocks gained by other means, then let players claim what they want, or keep a watchful eye over their claiming.

    #1618
    GodsDead
    Keymaster
    • Topics: 794
    • Replies: 3344
    • Total: 4138
    • ★★★★★★★★

    It seems Claim Blocks seem to be intact, I got mine given back to me, somehow.
    So thats one less problem.

    #1620
    Coughing_Dog
    Member
    • Topics: 6
    • Replies: 12
    • Total: 18

    Hey Guys,

    First let me say thanks for everything the two of you do,…

    Given the above information,… is there any other alternatives available? Perhaps a world wipe and starting over?

    No doubt there is already thousands of player hours into the current world,… but it’s going to be a terrible nightmare for you and Reap to try to administer every single previous claim,… Not to mention the potential griefing, looting and general pirate normal stuff… (I am cringing, just thinking of watching chat!)

    I just want to be sure it’s realistic for the two of you to try to attempt this… I think it’s going to be the more difficult path.

    #1621
    Jon
    Keymaster
    • Topics: 12
    • Replies: 215
    • Total: 227
    • ★★★★

    Another note here, ther eis no point in asking:-

    .When will we be live
    . When will everything be sorted
    . why is it taking so long.

    at the end of the day we are trying to put right somebody elses mistake, we are asd frustrated as all of you, expcept we have to worry about all of your needs and not just our own.

    we are really doing our best.

    #1622
    Eagleeye
    Member
    • Topics: 0
    • Replies: 1
    • Total: 1

    when i try to join, and this was like 5 mins ago, it says “i am not white-listed on this server!” ?????? is this because of the crash or is the white list a list of good players and if your not on it your banned? Why would i be banned?

    *PLEASE HELP*

    #1629
    Coughing_Dog
    Member
    • Topics: 6
    • Replies: 12
    • Total: 18

    Eagle,

    It’s “whitelisted” for everyone… Read to the top,… the server crashed and is basically closed while Reaper and Godsdead try to fix it…

    Reaper created a different thread, explaining it will likely be 48 hours before it will be re-opened, and has asked everyone to go to that thread and post where they had claims to try to move the process along.

    You can help by going there and posting your claims (if you know them)… hopefully it will be open to all again in a few days.

    #1637
    Viper
    Member
    • Topics: 12
    • Replies: 110
    • Total: 122
    • ★★★★

    I’ve been always paying attention to chat from the world map, and good luck with finding all the claims and etc. Hope we overcome this problem soon, and get the server up and running. No rush.

    Captain of the Pirate Crew Black Clover

    See ya maties either behind my cannons or in their line of fire

    #1639
    GodsDead
    Keymaster
    • Topics: 794
    • Replies: 3344
    • Total: 4138
    • ★★★★★★★★

    I think we’re pretty much there, here’s a small update:

    • Reaper spent hours claiming builds, I moved the system to MYSQL and it had a melt down, So I took those 100+ claim data and manually added them to the new MySQL storage system, This is what took the majority of time
    • Fixed the other plugins that got taken out, Missives, Autorank, Player Ranks, World Border.
    • Wiped the cannon database, it was throwing errors, so you’ll have to re-set the cannons, Just break a button then re-add it.
    • Updated plugins that needed updating
    • Moved from Bukkit to Spigot while we have the time!
    • Other miscellaneous fixes

    We had to move to some development builds of griefprevention to get us on this new storage system to make sure this does not happen again, Which stopped URL’s being able to be added in chat, Until I get a reply with the permission node, Looks like we cant paste links into chat.

    As for the hundreds of admin claims, there is no automated way to claim your build back, you will have to ask me or repaer to hand the claim over to you.

    #1640
    Viper
    Member
    • Topics: 12
    • Replies: 110
    • Total: 122
    • ★★★★

    Great news t’ hear, all we need t’do be wait for t’48 hours, aye? or be I wrong?

    Captain of the Pirate Crew Black Clover

    See ya maties either behind my cannons or in their line of fire

    #1644
    Jon
    Keymaster
    • Topics: 12
    • Replies: 215
    • Total: 227
    • ★★★★

    48hrs from the original post so around 24 now!

Viewing 12 posts - 1 through 12 (of 12 total)

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