Server Down

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  • #12966
    Arinthros
    Member
    • Topics: 15
    • Replies: 48
    • Total: 63
    • ★★★

    At around 10:30 am EST the server began to experience severe lag for an extended period of time. Buttons opened doors for longer than 2 mins, stuff like that.

    I logged out for a bit, then checked the map around 12:30 EST, and it displayed a black screen. The server is listed as Offline on the website.

    Doing a quick ping of mc.piratemc.com at 1:10 pm EST, Windows was unable to resolve the hostname.

    Hopefully this info is helpful.

    #12967
    The Queen
    Member
    • Topics: 132
    • Replies: 839
    • Total: 971
    • ★★★★★★

    Same for me as well

    Mother and soul protector of the Elven Empire

    #12970
    Bislo
    Member
    • Topics: 67
    • Replies: 640
    • Total: 707
    • ★★★★★★

    @godsdead

    Founder of Port Hope

    #12974
    GodsDead
    Keymaster
    • Topics: 794
    • Replies: 3344
    • Total: 4138
    • ★★★★★★★★

    Thank you @arinthros I have been aware of the bad performance from the host over the last 3-4 days, I have opened up many tickets and am still waiting on a reply to why this is happening, it seems to be an ongoing issue, its not the server itself, as when I get a response from the console our TPS is high 19-20 tps during these lag spikes, so im thinking its a network issue, maybe a faulty router, firewall or something.

    Just so people are aware, I am alerted the second the server is down for 1 minute, I have been for years, I have 2 separate systems that monitor PirateCraft uptime, so that I can always try and get the server back up as soon as possible, sadly when things are out of my hands I just have to wait for the host to fix whatever happening, and open tickets with them.

    This is a massive shame as we were on 99% uptime, completely butchered that! 🙁


    @arinthros
    Since you understand how to ping the server, I have a task for you, when the server next hits its slow patch please can you save a trace route to the server via mc.piratemc.com and our direct IP: 37.59.200.65:25877

    This is information I can pass onto the host for diagnosing issues.

    #12976
    Arinthros
    Member
    • Topics: 15
    • Replies: 48
    • Total: 63
    • ★★★

    4:20pm EST we got hit with a major lag spike. At 4:30pm EST the server went down.


    @godsdead
    – Sorry hadn’t read this until the server was down. When I run it to the subdomain & port I get an error. Running just the IP I get some results, which I’ll PM you. Next time lag spikes I’ll run a tracert before the server goes down.

     

    #12977
    Bislo
    Member
    • Topics: 67
    • Replies: 640
    • Total: 707
    • ★★★★★★

    oh, ill stop @’ing you then

    Founder of Port Hope

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