I have white-listed the server to get everyone’s attention, Dramatic much? That’s the point! Read the post!

Staff are on the verge, were all sick to death of the behaviour in chat from some players and the disrespect dished out daily 24/7, If you beat down on someone they will not be very responsive/happy, when we are like this we don’t want to play which means no help, its a catch 22.

Behaviour issues we are having.

1. What staff says goes, this is in the rules, this is the most abused of everything, No fighting back, no being rude, no nothing, that’s it.
   
2. If a player is asking for help in global, answer them, do not leave it to staff, Help us build a FAQ section so we can then all just post that link to them.
3. Rules are not extensive, Trying to find loopholes is not level headed and a waste of everyone’s time and sanity. Read point 1.
   This is the rules page http://piratemc.com/information/rules/ you can add rules to the Wiki to be considered to be added: http://wiki.piratemc.com/Rules
4. Staff accusations have to stop now.
   
5. Complaing persistently and in a peevish or irritating way to absolutely everything to staff and in-global chat needs to stop right now.
6. Causing drama to get attention and/or lying to staff is a waste of staff time and patience.
7. All requests no matter how small need to be submitted to a support ticket, not in-game
   

   Help Request Ticket

   
   I will be looking into opening up our staff tracker for Private tickets so they are not public, these can then be assigned to staff.

8. Stop with the drama, we don’t have the time or patience to read over paragraphs of rubbish, if you have an issue, it needs to be clear and to the point.
9. Staff are not here to wait hand-on-foot on everyone, staff are here to moderate behaviour, issues need to be requested into a tracker. The mentality of some people that we are waiters that need to answer/help out is outrageous, staff are not paid, they are here to play and have fun, if we don’t want to help someone because of their attitude that is fine, anyone kicking up a fuss can just leave.

I’m a fantastic player that does none of those things how can I help?

Im very sorry that you are being punished for the select few that are causing this, This forum thread has been made because we have all snapped from the recent behaviour from a large amount of players doing the above things. We need your help, the community is what is most important to PirateCraft, I am asking the community for help on how to deal with these chat issues, all staff are fed up of everything above and we need help to figure it out on how we can make our lifes and the community life’s better, please reply with any ideas you may have.

More staff?

Yes, we want more staff, we are always looking but its hard to find anyone that’s not going to abuse staff perms to their advantage (See points above about respect)

Options to deal with Behaviour

On a technical level, all of the above is all via chat, which makes me wonder if we could be using a different system of chat to make life easier.

My only solid idea at present is to use muting more, anyone breaking any of the above will be tempmuted for a long period of time 2-3weeks+ at a time, fighting that and getting angry about their own mistakes will result then in a tempban, and again a permanent ban if they cannot cool down. We see a lot of these types of people that just cannot cool down. Maybe we need a helper sub-rank that can answer questions and /tempmute for upto an hour. this way we some extra hands on board to help keep the chat respectable without having a full staff member, this could then be used as a foot in to a staff position.

Community Vote mute? Would get abused by crews bullying to their own needs.

Let us use URLS to post to the Wiki and piratemc.com! Im working on it, I cant figure out whats blocking it or where I can find a whitelist.

Create some hashtags to auto post common questions in chat as a reply, This will happen once we have a FAQ built.

Communicating an issue

Using in-game chat is near impossible as a staff member to talk out any issues, I personally get very very stressed trying to deal with issues this way, This is why we need each and every player to create a ticket for any issue they may have, keeping in mind the top topics. Most issues can be answered in global chat by asking, Please, please reply to these people, when you don’t the staff get bombarded with stupid questions which then overloads us.

I have found using our IRC chat is easier talking 1 to 1 http://piratemc.com/chat/ First create a support ticket, nothing is so important that it needs to be dealt with instantly, If you feel different please tell me what would need to be instantly talked out 1 to 1 with a staff member.

Some staff prefer using teamspeak to talk to people http://piratemc.com/information/teamspeak/

There are plugins that can bridge the connection between game-chat and teamspeak/IRC we might trial out.

Rewards

There is no official rewards system for helping out as I would get people go “I helped XYZ where is my reward” because of those people we can’t have such a system, but we do have a private staff tracker where we track people that help, this gets written into a staff book where you will get priority help and goodies from time to time if we feel like it, thats the key we dont want people asking.