Prove to us that you lost exactly what you said. Can you? What if you said you accidentally dropped a stack of beacons? What if the guardian farm swallowed your whole vault? You see? That’s why the rule is here. The entity cap is here for a good reason, it’s not really a bug. All the examples you provided us with, no, you would likely not get your items back unless it’s a very special situation. Sorry that you lost your sword though.
Precisely why I said I understand why they may not want to refund my sword. But really, even if you had video evidence of a fight with a hacker the staff wouldn’t refund your stuff? That seems unlikely to me.
And what I was saying about the entity cap isn’t that it’s a bug, but that it’s an intended feature that had a non-intended effect in this situation that makes for a poor playing experience. The entity cap isn’t supposed to make it so that if you accidentally press q when you meant to press w just while you’re walking around that item vanishes, it’s supposed to reduce lag.
