I helped him in game, and i couldn’t figure out what was happening. the only issue i could think of would be his actual in game rank. possibly because he is a cadet that he cant change his crew ranks? idk. it’s the only theory i came to, since i gave him multiple commands to try, and nothing worked. as a work around, he could join another crew, have a leader of  that crew set his rank, then let him leave (or get kicked) so he can start another crew again. downside is he will have to re-verify, unless he has another crewmate be a leader to let him back in. this is just a small work around. orrrr have a higher rank player set his rank instead? just a couple ideas.